General conditions

GENERAL CONDITIONS OF USE

 

This website www.sansdieu.eu with the related services and contents (hereinafter the "Site") is made available to users and/or customers (hereinafter the "Users" or the "User") for the promotion and the sale of consumer goods by FDM Sas di Alessandro Colucci, with registered office in Milan (MI), Via Cardinale Mezzofanti 26/3, 20133 Milan (MI), no. REA MI - 2510175, Fiscal Code and VAT no. 10154120967, share capital €3,000 iv (hereinafter “FDM” or the "Manager") and the provision of related services (hereinafter the "Purposes"). The Site is managed by FDM.

Access, consultation and any use of the Site and its contents and services, as well as the purchase of the products offered therein (hereinafter the "Use" or "Use"), are activities governed by these general conditions of use (hereinafter "General Terms of Use").

Use of the Site presupposes knowledge of these General Conditions of Use and implies their unconditional and integral acceptance.

We therefore invite you to carefully read the General Conditions of Use, as well as the Privacy Policy and the General Conditions of Sale, before using the Site.

 

1 USE OF THE WEBSITE WWW.SANSDIEU.EU

 

1.1 Use of the Site is authorized exclusively for personal purposes strictly related to the Purposes and not attributable, even only in part, to any activity of a professional, entrepreneurial, artisanal and/or commercial nature.

1.2 Use of the Site is permitted only to adults.

1.3 When using the Site, the User undertakes not to:

1. a) communicate information and/or data that are false, incorrect and/or relating to third parties, without these having given their consent and/or to make incorrect use of the same;
2. b) upload, communicate and/or transmit materials, contents, links, files and anything else that:
3. are obscene, threatening, offensive, harmful, violent, fraudulent, confidential or illegal;
4. constitute spam, pyramid or chain communications or any other form of advertising or commercial or promotional communication not authorized in writing by the Manager;

III. are technically dangerous or harmful, such as for example computer viruses, malware , codes and other tools that can damage the computer systems of the Manager and of third parties;

1. c) interfere, interrupt, damage, violate and/or tamper with the Site and its normal functioning;
2. d) violate the rights of third parties, the General Conditions of Use and the General Conditions of Sale present on the Site and/or any current provision, such as, by way of example, the Law of 22 April 1941 n. 633 on copyright and Legislative Decree 30 June 2003, n. 196, on the protection of personal data.

1.4 Without prejudice to the right of the Manager to interrupt, suspend and/or revoke the Use of the Website, also on the basis of discretionary assessments and without the obligation to give reasons. The User acknowledges and accepts that the Manager will in no case be held responsible for any interruptions, suspensions and/or revocations of the use of the Site.

2 INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

 

2.1 Any right to the contents present or made available on the Site or related to it, such as, but not limited to, texts, images, photographs, music, sounds, videos, drawings, logos, graphics, layouts, source codes, software , design, the technical solutions adopted and the structure created for the Site, databases (hereinafter the "Contents"), is owned by the Manager and the related owners who directly and/or indirectly maintain commercial relations with the Manager and is protected by current national and international laws regarding the protection of intellectual and/or industrial property rights and/or databases.

2.2 With the exception of the temporary reproduction of the Contents for activities without economic significance and strictly related to the Purposes, it is forbidden to modify, reproduce, publish, transfer, disseminate and/or otherwise use, in any form and manner, the Contents without the express consent in writing by the Manager.

2.3 In any case, it is understood that the use of the Site by the User does not imply the purchase by the latter of any right over the Contents.

2.4 The User cannot carry out operations that are in contrast with the normal management of the database of the Manager and of the related owners who directly and/or indirectly maintain commercial relations with the Manager or which cause unjustified damage to them.

2.5 Within the limits of the provisions of current national and international legislation for the protection of intellectual and industrial property rights and/or databases, it is forbidden to systematically extract and/or use the Contents of the Site, including through data mining, robots and other data acquisition and extraction systems, as well as creating and/or disseminating data collections that reproduce all or part of the Contents of the Site and the services provided, without the express written consent of the Manager.

 

3 TRADEMARKS AND DOMAIN NAMES

 

3.1 The trademarks and domain name of the Site are the exclusive property of FDM members and licensed for use by the Manager. All other distinctive signs contained in and/or related to the Site are the exclusive property of the Manager or of the respective owners who have direct and/or indirect commercial relations with the Manager.

3.2 The use of the trademarks, of the domain name of the Site and of the other distinctive signs in any form and manner is prohibited without having obtained the prior written consent of the Manager or of the respective owners.

3.3 It is in any case forbidden to use the name of the Manager and of the subjects who maintain commercial relations directly and/or indirectly with the Manager, including the shareholders of FDM, as well as the distinctive signs in their ownership, such as, for example, names domain and trademarks, also through metadata (such as, for example, meta-tags and keyword-tags ), without the written consent of the Manager or their respective owners.

4 LINKS TO OTHER WEBSITES

 

4.1 The Site may contain hyperlinks or "links" to other websites which may have no connection with the Site.

4.2 These links are indicated by the Manager exclusively to facilitate Users' navigation on the web and connection to other websites.

4.3 The indication of a link does not imply any type of suggestion, sponsorship and/or recommendation by the Manager for the use of linked websites, nor any type of guarantee regarding the related contents, services and/or goods from these offered and/or sold.

4.4 The Manager does not in any way control the websites connected via links, nor the information, materials and products contained therein, and, therefore, the User acknowledges and acknowledges that the Manager cannot be held responsible for the actions, services, products, contents and policies of such websites, also in relation to the processing of personal data and the conditions of sale.

4.5 We therefore suggest that you carefully read the terms of use, the terms of sale, the privacy policy and any other legal notice present on websites other than the Site.

 

5 LINKS TO THE WEBSITE WWW.SANSDIEU.EU

 

5.1 It is possible to activate hypertext links to the Site, with prior written authorization from the Manager. To this end, it is advisable to contact the Manager at the following email address: info@sansdieu.eu

5.2 The Manager has, at any time, the right to oppose the activation of direct links to the Site, also in consideration of the previous adoption by the applicant of unfair commercial practices or practices that do not comply with sector usages or unfair competition actions or discrediting the Manager.

5.3 It is forbidden to activate deep hypertext links (such as, by way of example and not exhaustively, deep links or deep frames ) to the Site, without the written consent of the Manager.

 

6 USE OF THE WEBSITE WWW.SANSDIEU.EU

 

6.1 When using the Site, the User undertakes to provide the Manager with correct and complete data and to promptly notify the Manager of any changes to the data provided. This also applies, by way of example, in the event that the User registers a personal account, where this functionality is present on the Site.

6.2 The User who has a personal account on the Site undertakes to keep the access credentials confidential and to monitor the regular operation of the account itself, immediately communicating the use or attempt to use their personal account by unauthorized third parties.

6.3 The User agrees to be considered the one and only responsible for all actions carried out through his account, as well as for any harmful consequence or prejudice that may arise against the Manager, or third parties, as a result of the use of the personal account in violation of the General Conditions of Use, of the General Conditions of Sale and of the other legal notices contained on the Site and/or of the applicable regulations in force, as well as of the loss or theft of the access credentials.

6.4 The right of the Manager to suspend, modify or cancel the personal account of each User in case of violation of the General Conditions of Use, the General Conditions of Sale and other legal notices contained in the Site is reserved at any time. , the provisions of the law in force or even on the basis of discretionary assessments by the Manager and without the obligation to give reasons. The User acknowledges and accepts that the Manager will not, under any circumstances, be held responsible for any suspension, modification and/or cancellation of his personal account.

7 WARRANTIES AND LIABILITY FOR THE USE OF THE WWW.SANSDIEU.EU SITE

 

7.1 The Manager provides the Site in the state of fact and law in which it is found without any type of guarantee, express or implied, for the User.

7.2 The Manager does not guarantee the regular functioning of the Site and those related to it, even indirectly. Within the limits permitted by law, the Manager will not be liable for any type of damage resulting from the use of the Site and the sites of third parties to it, even indirectly connected, such as, by way of example only, damage to computer systems, damage from loss of data or commercial opportunity, damages from interruption of economic activity or deriving from any errors, delays, omissions, inaccuracies of the Site.

7.3 The User acknowledges and accepts that the Manager cannot be held in default of its obligations or responsible for any damage caused by failure or incorrect functioning of the hardware and software components of the User and/or third parties, of telephone connections and/or not managed directly by the Manager, as well as by actions of other Users and/or third parties.

7.4 The User is the one and only responsible for the Use of the Site. Within the limits permitted by law, no responsibility can be attributed to the Manager for the Use of the Site by the User which is contrary to the rules of the legal system in force, the General Conditions of Use, the General Conditions of Sale and the other legal notes contained in the Site and/or harmful to the rights of third parties. Within the limits of the provisions of the current applicable legislation, the User undertakes to indemnify and hold the Manager harmless from any burden and damage, including legal fees, which may be caused by his or her Use of the Site in violation of the regulations law in force, of the General Conditions of Use, of the General Conditions of Sale and of the other legal notes contained in the Site and/or harmful to the rights of third parties.

8 PRIVACY POLICIES

 

8.1 In relation to the processing of Users' personal data, please refer to the Privacy Policy.

8.2 For the use of specific services provided at the request of the User, specific information will be provided and, where necessary, specific consent to the processing of personal data will be requested.

9 WARNINGS

 

9.1 The Manager has taken every precaution to prevent content from being published on the Site that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the Users, may be considered harmful to civil beliefs, human rights and dignity of people, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the Site are appropriate or lawful in other countries, outside Italy. However, if such contents are deemed unlawful or illegal in some of these countries, access to the Site is not recommended and if the User decides to access it anyway, the use he will make of the services provided will be his exclusive and personal responsibility.

9.2 Without prejudice to the provisions of the legal notes of the Site and the provisions of the legal system in force, the Manager reserves the right to modify - at any time and without notice - any information, content and other element of the Site.

9.3 The fact that the Manager, and/or third parties who maintain even indirect commercial relations with the same, delay or fail to exercise their right based on the General Conditions of Use, the other legal notices of the Site and the legislation of the current law does not constitute a waiver of asserting this right, in relation to acts carried out or to be carried out in the future.

 

10 USER GENERATED CONTENT ("UGC")

 

10.1 The natural person and/or legal person who has directly or indirectly (including by sending specific hashtags) authorized the communication and/or publication or dissemination of one's own contribution, of any form or nature and on any medium ( including, by way of example but not limited to: images, photographs, videos, sounds, music, texts, writings and works of any kind) by FDM (the "Grantor"), assigns to the same in a perpetual, irrevocable, non- exclusive, free of charge and free from any royalty, any and all economic exploitation rights, including copyright and related rights relating to such contributions (hereinafter "Authorised Contributions"), with the right to sub-license. To this end, the Grantor expressly acknowledges that FDM has the unquestionable right to use the Authorized Contributions, to decide when to use them or to remove them, since FDM and its assignees are the only subjects entitled and competent for this purpose, without time limits . These rights are granted for the whole world and for every use and economic exploitation. All Authorized Contributions will be deemed to be non-confidential in nature. As a result, FDM will have the right to: use, copy, distribute, reproduce, assign, exploit, modify, process, transform, store in a database , make cuts, modifications and/or additions, insert or replace comments and/or disclose such contributions to third parties for any purpose and according to the advertising and/or commercial methods and choices that FDM and/or its assignees deem most appropriate (such as, by way of example and not limited to, by means of the reproduction and publication of the contributions through the social channels Facebook, Instagram, brochures , magazines, albums, collections, products, etc., also in the context of commercial initiatives). To this end, the Grantor also authorizes FDM and its assignees to combine/bind, directly or indirectly, the Authorized Contributions to commercial and promotional initiatives, the image and distinctive signs of FDM and/or its assignees (subject to the moral rights of the Grantor).

10.2 The Grantor guarantees that he has the rights and legal capacity to adhere to these General Conditions of Use in his jurisdiction and that the contribution is an original and exclusive work and that the same: (i) has not been taken by derivation from any work of third parties without their consent; (ii) does not violate or may violate in any way copyrights, registered trademarks or other intellectual or industrial property rights of third parties; (iii) does not violate or may violate in any way the patrimonial or personal rights of third parties, having, inter alia, from any third parties (or whoever exercises their authority) in any capacity involved in the contribution received all necessary authorization and/ o specific consent to the foregoing; (iv) does not violate any legal provision, including, by way of example only, the provisions of Law no. 633/1941 and subsequent amendments and additions and Legislative Decree n. 30/2005 - Industrial Property Code and subsequent amendments and additions; (v) is not obscene, racist, discriminatory, or otherwise contrary to public order or public morals in force; (vi) undertakes to indemnify FDM and its assignees for any case in which one or more of these declarations and guarantees should prove to be false or inaccurate. FDM and its assignees will also have the right to communicate the Grantor's identity to any third parties who claim that the Authorized Contributions constitute a violation of their intellectual property rights and/or their privacy.

10.3 FDM and/or its successors in title, will not be held responsible in relation to the violation of the rights of the Grantor and/or third parties directly or indirectly deriving from the use, in any form or manner, of the Authorized Contributions, in any case, under of contractual, non-contractual liability (including, by way of example, for negligent behavior or violation of the law) with regard to: i) pecuniary damages (including, by way of example, any emerging damage, loss of revenues, current profits anticipated, contracts, business, opportunities or anticipated savings); ii) loss of reputation; iii) consequential or indirect damages suffered by the Grantor or third parties.

10.4 The Grantor agrees to be liable towards FDM and/or its assignees, to indemnify and hold them harmless from all costs, direct and indirect damages, expenses, losses, including any legal and procedural costs and in relation to any claim and/or question and/or action that may be brought forward in any place by third parties, including public authorities, administrative and state bodies, due to any dispute deriving from or in any way related to the use of the contribution by FDM and/or its assignees and the declarations and guarantees given by the Grantor with these General Conditions of Use.

11 APPLICABLE LAW AND DISPUTE SETTLEMENT

 

11.1 These General Conditions of Use are governed by Italian law.

11.2 In the event of disputes arising from the General Conditions of Use between the Manager and the User, the User can access the online dispute resolution platform provided via the link https://webgate.ec.europa.eu/odr by the European Commission.

12 CHANGES TO THE TERMS OF USE

 

12.1 The Manager may modify, in whole or in part, the General Conditions of Use, also in consideration of any regulatory changes and/or its commercial policies. Changes to the General Conditions of Use will be communicated to Users on this page of the Site and will be binding as soon as they are published on the Site.

12.2 The User will be subject to the regulation of the General Conditions of Use from time to time in force at the time in which the User himself uses the Site.

13 CUSTOMER ASSISTANCE

 

13.1 For assistance on the Products, more information, suggestions, complaints and/or further requests, the Customer can contact the Manager's customer assistance service at any time at the following references:

- by email: customercare@sansdieu.eu ;

- by mail: FDM Sas di Alessandro Colucci, Via Cardinale Mezzofanti 26/3, 20133 Milan (MI).

GENERAL CONDITIONS OF SALE

 

These general conditions of sale (hereinafter the "General Conditions of Sale") regulate the offer and sale of goods on this website www.sansdieu.eu (hereinafter the "Site").

The goods purchased on the Site (hereinafter the "Products") are sold directly by FDM (hereinafter also the "Seller").

In order to send a purchase order it is necessary to read and accept these General Conditions of Sale. Failure to accept the General Conditions of Sale will make it impossible to make purchases on the Site.

1 PREMISES

 

1.1 The General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for Products on the Site between the Seller and the users of the Site.

1.2 Through the Site, the Seller offers the Products for sale and carries out its e-commerce activity exclusively towards its end users who are of legal age and "consumers", i.e. natural persons who act for purposes not related to the activity commercial, entrepreneurial, artisanal or professional, possibly carried out (hereinafter the "Customer").

1.3 The offer and sale of the Products refers exclusively to countries belonging to the European Union (hereinafter the "Shipping Countries").

1.4 The Seller therefore reserves the right not to process orders from subjects other than the "consumer" and/or minors, from the countries of shipment or, in any case, to orders that do not comply with its commercial policy.

1.5 The General Conditions of Sale do not regulate the sale of goods or the provision of services by subjects other than the Seller, even if they are present on the Site through links, banners or other forms of connection. It is the Customer's responsibility to check the conditions of sale before placing orders and purchasing goods and services from parties other than the Seller. The latter is therefore not responsible for the sale of goods and/or the provision of services by third parties and/or for the conclusion of agreements between the Customer and third parties.

2 PURCHASE ORDER OF THE PRODUCTS

 

2.1 To purchase one or more Products on the Site, the Customer must select the Products he intends to purchase and add them to the shopping cart. Once the selection of the chosen Products has been completed, the Customer must continue with the checkout on the web page of the cart, fill in the order form in electronic format, according to the relative instructions, and send it to the Seller.

2.2 The language available for completing the purchase order is Italian.

2.3 The order form contains a reference to the General Conditions of Sale, as well as a summary of the information on the main characteristics of each Product ordered and the relative price (including all applicable taxes or duties), the means of payment accepted and the methods of delivery of the Products purchased, shipping and delivery costs.

2.4 Before proceeding with the purchase of the Products by sending the order form, the Customer is required to carefully read the General Conditions of Sale which he may also print, memorize or make a copy for personal use. By sending the order form, the Customer declares to have understood and approved the content of the form itself, as well as accepting the General Conditions of Sale and the General Conditions of Use of the Site while, failing that, it will not be possible to proceed with the Purchase Order.

2.5 Before sending the purchase order form, the Customer can check the details of the order, as well as identify and correct any data entry errors.

2.6 The forwarding of the order form by the Customer implies for the latter the obligation to pay the price indicated in the order.

2.7 Once the purchase order has been accepted, the Seller will send the Customer, via e-mail, a receipt of the purchase order, which will contain a summary of the General Conditions of Sale, information relating to the essential characteristics of the Products and the detailed indication of the price (including all applicable taxes or duties) and the means of payment chosen by the Customer for the purchase of the Products.

2.8 The Seller reserves the right not to accept purchase orders that are incomplete or incorrect, that do not give sufficient guarantees of solvency or in the event of unavailability of the Products. In these cases, the Seller will promptly and in any case within 14 days from the day following the day on which the order was sent to the Seller, inform the Customer by e-mail that the contract has not been concluded and that the Seller has not processed the purchase order. In the event that the Customer has already submitted the order form and paid the price, the Seller will refund the amount paid.

2.9 The order form will be archived in the Seller's database for the period of time necessary to process the orders and in any case in compliance with the terms of the law.

3 PRODUCT CHARACTERISTICS

 

3.1 On the Site, only original Products are offered for sale bearing the registered trademark "SANS DIEU", with the authorization of the holders of the aforementioned trademark.

3.2 The essential characteristics of the Products are presented on the Site within each Product sheet. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the Internet browser and/or monitor used.

3.3 Each Product is sold on the Site and marked with the relative identification label which forms an integral part of the Product itself.

4 PAYMENTS

 

4.1 The prices of the Products indicated on the Site are expressed in euros (€) and do not include shipping and delivery costs which will be clearly indicated in the procedure for purchasing the Products. Shipping and delivery costs may vary according to the destination of the goods indicated by the Customer.

4.2 The prices of the Products may be subject to variations. The Customer therefore undertakes to check the final sale price before sending the relevant order form.

4.3 The payment methods are indicated in the single purchase order form and form an integral part of the General Conditions of Sale.

4.4 The price for the purchase of the Products and the shipping costs, as indicated in the order form, will be charged upon acceptance of the purchase order by the Seller. In any case, any charge related to non-delivery depending on the Customer (for example, incorrect indication to the Seller of the address where to send the Products, failure by the Customer to collect the Products from the delivery place indicated by the Customer) will be charged from the Seller to the Customer. The latter will therefore be required to reimburse the Seller for all charges incurred by the same due to the non-delivery due to the Customer.

4.5 If payment by credit card is chosen, the financial information (for example, the credit/debit card number or its expiry date) will be processed by banks or companies that provide the related electronic payment services remotely, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to the purchase for which they were provided and to issue the relative refunds in the event of any returns of the Products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on the Site.

4.6 Since the Products are delivered to countries belonging to the European Union, the Products sold should not be subject to any customs clearance costs, such as import taxes and/or duties.

5 DELIVERY OF PRODUCTS

 

5.1 The delivery of the Products ordered on the Site takes place by courier. The costs, methods and terms of delivery of the Products are indicated in the single purchase order form, and form an integral part of the General Conditions of Sale.

5.2 The delivery times for the Products indicated on the Site or to the Customer refer exclusively to working days, with the express exclusion of public holidays.

6 RIGHT OF WITHDRAWAL

Exercise of the right of withdrawal

6.1 The Customer has the right to withdraw from the contract concluded with the Seller, free of charge and without indicating the reasons, within 14 days from the day of delivery of the Products purchased on the Site.

6.2 To exercise the right of withdrawal, the Customer can communicate his decision to withdraw from the contract by sending written and explicit communication of the decision to withdraw to the Seller, providing his references (name, surname, address and e-mail), the dates of order and receipt of the Products, the order number and the related Products purchased; to this end, the Customer can optionally use the non-mandatory model withdrawal form referred to in Annex I of Legislative Decree 21 February 2014, n. 21. In the event that the Customer chooses this option, the notice of withdrawal must be sent to the Seller:

1. by mail: FDM Sas di Alessandro Colucci, Via Cardinale Mezzofanti 26/3, 20133 Milan (MI), or
2. by email: customercare@sansdieu.eu

6.3 In case of exercise of the right of withdrawal, it is not possible to directly replace the chosen Product with another; in order to purchase a new Product, the Customer must place a new and separate order from the previous one.

6.4 The Customer is responsible for the decrease in the value of the Products resulting from the handling of the Products other than that necessary to establish the nature, characteristics and functioning of the Products themselves.

6.5 The Seller reserves the right not to proceed with the withdrawal procedure if the Products are returned without the identification label.

• The right of withdrawal cannot also be exercised in the event that:

1. the Products have been made to measure or personalized;
2. the Products are liable to deteriorate or expire rapidly;
3. the Products are, after delivery, inseparably mixed with other goods.

Return times and methods

6.7 The Products subject to withdrawal must be returned to the Seller. To proceed with the return, the Customer must return the returned Products, within 14 days from the date on which the Customer sent the relative withdrawal form to the Seller, to FDM Sas di Alessandro Colucci, Via Cardinale Mezzofanti 26/3, 20133 Milan (MI), together with the standard withdrawal form pursuant to art. 6.2 above.

6.8 The payment of the costs relating to the return of the Products is charged to the Customer.

6.9 It is recommended, where possible, to return the Products inside the package sent by the Seller.

Reimbursement times and methods

6.10 Once the Products have been received, the Seller carries out the necessary checks relating to their compliance with the conditions and terms indicated in this art. 6.

6.11 In the event that the checks are concluded positively, the Seller sends the Customer, by e-mail, the relative confirmation of acceptance of the returned Products and proceeds to refund the price of the returned products.

6.12 Whatever the payment method used by the Customer, the refund is activated by the Seller, after verifying the correct execution of the right of withdrawal, in the shortest possible time and in any case within 14 days from the date on which the Seller received the communication of withdrawal. The refund may be suspended by the Seller until receipt of the Products or until the Customer demonstrates that he has returned the Products, whichever is the earlier.

6.13 The Seller makes the refund using the same means of payment used by the Customer for the initial purchase, unless the latter does not allow the Seller for any reason to make the aforementioned refund; in this case, the Customer must identify with the Seller, by contacting him, an alternative means of payment to allow the Seller to provide for the refund. If there is no correspondence between the recipient of the Products indicated in the order form and the person who paid the sums due for their purchase, the reimbursement of the sums will be made by the Seller, unless otherwise agreed, to the person who made the payment.

6.14 If the methods and terms for exercising the right of withdrawal are not respected, as specified in this art. 6, the Customer will not be entitled to a refund of the sums already paid to the Seller; however, the Customer will be able to get back, at his own expense, the Products in the state in which they were returned to the Seller.

7 LEGAL WARRANTY OF CONFORMITY

 

7.1 In addition to the guarantee for defects in the goods sold, the Seller provides the legal guarantee of conformity on the Products in accordance with the provisions of Title III of Part IV of Legislative Decree 6 September 2005 n. 206 (so-called Consumer Code). This guarantee provides that the Seller is responsible for any lack of conformity on the products sold which occur within 2 years of delivery of the products.

To take advantage of the guarantee of conformity, the Customer, under penalty of forfeiture, must notify the Seller of any defect in the Product purchased within 2 months of its discovery.

In the event of a lack of conformity reported within the established terms, the Customer may ask the Seller, at his choice, to repair the goods or replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other. The Customer may also request, at his choice, an appropriate price reduction or termination of the contract in cases where the repair and replacement are impossible or excessively onerous, the Seller has not repaired or replaced the goods within a reasonable term or the replacement or repair previously carried out have caused significant inconvenience to the Customer.

In order to take advantage of the guarantee of conformity, it is recommended to keep and show the Product purchase documents.

For more information on the legal guarantee of conformity for consumers, the Customer is invited to consult the Consumer Code.

8 PRIVACY

 

8.1 In relation to the processing of the Customer's personal data, please refer to the Privacy Policy.

8.2 For the use of specific services provided at the request of the Customer, specific information will be provided and, where necessary, specific consent will be requested at the time of collection of personal data.

9 APPLICABLE LAW AND DISPUTE SETTLEMENT

 

9.1 The General Conditions of Sale are governed by Italian law and in particular by the provisions of the legislative decree 6 September 2005 n. 206, containing the "Consumer Code", with specific reference to the provisions on distance contracts.

9.2 In the event of disputes between the Seller and each Customer, arising from the General Conditions of Sale, the Customer can access the platform for online dispute resolution provided by the Commission via the link https://webgate.ec.europa.eu/odr European.

10 MODIFICATION OF THE GENERAL CONDITIONS OF SALE

 

10.1 The General Conditions of Sale may be modified by the Seller at any time, also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on the Site. Customers are therefore invited to access the Site regularly and consult, before making any purchase, the most updated version of the General Conditions of Sale.

10.2 The General Conditions of Sale applicable to each contract concluded by the Customer through the Site are those in force on the date the purchase order is sent.

11 CUSTOMER ASSISTANCE

 

11.1 For assistance on the Products, more information, suggestions, complaints and/or further requests, the Customer can contact the Seller at any time at the following references:

- by email: customercare@sansdieu.eu ;

- by mail: FDM Sas di Alessandro Colucci, Via Cardinale Mezzofanti 26/3, 20133 Milan (MI).

Last updated: 07/11/2018